Terms & Conditions

By booking, registering for, making a payment towards, or participating in a tour or other travel product or service with me, you agree to the Terms that apply to that package in effect at the time of your booking. These Terms represent a legally binding contract.

Bookings & Prices

We do our best to provide accurate and up-to-date information on our website, but errors may occur. Please confirm pricing and details with us prior to making a booking.

By making a booking with me, you warrant that 1) you are at least 18 years of age; 2) you accept and agree to all the terms; 3) you have procured adequate health and travel insurance; 4) you have verified that all your travel requirements for entry into South Africa are met, including, but not limited to, visas and vaccinations; and 5) all information supplied by you for the purposes of that booking is true, accurate, current, and complete to the best of your knowledge.

BOOKING ON BEHALF OF OTHERS: If you make a booking for anyone other than yourself, you are considered the agent of the person on behalf of whom you are making the booking.

CONFIRMATION: After we receive your booking and deposit, we will confirm availability of all components and send you a confirmation email within 1–2 business days. If any option or component you selected is not available, we will alert you and give you the option to modify your booking or to cancel and receive a refund of your deposit.

From the time of your booking confirmation until your final payment; your price may only be changed if: 1) you request changes or customizations to your booking; 2) new or increased government taxes or fees are implemented that apply to your package or its components; 3) vendor costs applicable to your package or its components increase. Under any of these circumstances, we will inform you how your package price will be affected.

Prices and availability are subject to change. 

If you elect to cancel your booking for any reason, you must notify us in writing. If you cancel your booking between 30 and 60 days before the date of commencement, your deposit will be forfeited. If you cancel your booking within 30 days of the date of commencement, your entire booking fee will be forfeited. Any amounts returnable upon cancellation shall not bear interest.

Most of our advertised packages require a minimum number of travellers to operate. We reserve the right to cancel or reschedule any departure due to insufficient demand, unsafe conditions, events beyond our control, or any other reason. If we cancel a departure, we will notify you prior to the final payment due date (unless the cancellation is due to an unforeseen situation that arises after that) and offer alternate dates of travel or a full refund. We also reserve the right to cancel a specific booking, at our own discretion.

We are not responsible for any incidental expenses or consequential losses that you incur as a result of a cancelled booking, including but not limited to loss of earnings, loss of enjoyment, or the cost of any connecting flights, accommodations, airport transportation, visas, document fees, vaccinations, or other services you may purchase that are dependent upon the operation of your trip. 

Payments

DEPOSITS: A deposit is required to secure your booking, which will be applied toward the cost of your package. Deposits are generally non-refundable after we confirm your booking, unless we cancel your departure.

FINAL PAYMENT: If any balance is due after making your booking, you must pay this balance by your final payment due date. The due date for your booking will be 30 days before the date that the experience commences. If you have not paid in full by your due date, your booking will be subject to a €50 late fee. If you have not paid in full 15 days after your due date, your booking will be cancelled, and your deposit will be forfeited. 

OPTIONAL EXCURSIONS: Any activity, transportation, meal, product, or service not expressly included in the itinerary or price of a package is considered an optional excursion. In most cases, these optional excursions are offered by third party suppliers. Participants are responsible for any additional costs falling outside of our itinerary and packages. We make no warranties and expressly deny any claims or liability whatsoever, including but not limited to loss of enjoyment, arising from participation in, or the lack of availability of, optional excursions or any information provided by us or our representatives about these optional excursions. You are at all times solely responsible for your own safety, well-being and property. 

Trip Operation

ITINERARIES: We make every effort to ensure our tours & packages run smoothly and according to the posted itineraries. However, travel is complex, and we reserve the right to modify our itineraries as we deem necessary to keep everything running comfortably. 

In rare cases, due to circumstances beyond our control (such as events of Force Majeure), and for the safety, comfort, and wellbeing of our travellers, it may become necessary to make major changes to our itineraries, including omitting certain destinations or segments of a tour, or even cancelling a departure entirely. Should this occur, we will inform you as soon as reasonably possible. However, we cannot guarantee a refund of any portion of your package price. 

BAGGAGE & PERSONAL EFFECTS: You are responsible for safeguarding all your belongings. We are not responsible for lost, damaged or stolen personal items. 

Participation

GROUP PARTICIPATION:  To avoid any discord within our groups and to provide our travellers with a positive touring experience, we reserve the right to reject or remove any traveller whose behaviour is likely to cause danger, distress, or material annoyance to others, interfere with the wellbeing of the group, at our sole discretion. In this case, we will not refund any portion of the package cost, and all expenses incurred by the termination of the touring program are your responsibility. We may also elect not to carry you on any future trips.

ACCEPTANCE OF RISK: You acknowledge that travel, especially to foreign and remote destinations, may involve some risk to your health and safety. The degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates. There may be a significant degree of personal risk involved in participating in various activities. 

By booking with us, you acknowledge that you have considered the potential risks, dangers and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks. You agree to take all prudent measures in relation to your own safety while traveling. Absent any negligence on our part, we will not be held liable for any claims or causes of action arising from any losses, damages, injuries, or death resulting from failure to comply with safety instructions or warnings or the risks inherent in travel and participating in adventurous activities included in our itineraries or otherwise offered by us or our representatives.

EMERGENCY MEDICAL TREATMENT: Should any medical emergency arise which precludes your ability to consent to emergency treatment when such authorization is required, we or our representatives will endeavour to communicate with your travel companions or previously designated emergency contact to request permission for any necessary treatment. If our representatives believe, at their sole discretion, that time or circumstances do not permit such communication, you authorize our representatives to consent on your behalf to any medical treatment, including all types of medical examinations, diagnoses, medication, treatment, or physician or hospital care, that is deemed advisable by, and is to be rendered under, the supervision of any physician or surgeon. You agree not to hold us or our representatives responsible for actions relating to any such medical or emergency treatment.

LOCAL LAWS: During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may result in your removal from a tour and put you at risk of fines or punishment by local authorities, for which we are not responsible.

Your Information & Privacy

PRIVACY POLICY: When you make a booking, we require certain personal information. By using our website, booking travel with us, or submitting any personal information to us, you indicate your acceptance of us processing your personal information in accordance with the Protection of Personal Information Act, 2013.

IMAGES & MARKETING: While participating in any of our packages, images, photos, or videos may be taken by us, our representatives or contractors, or other participants that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to us, our contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.

Miscellanea

These terms represent the entire agreement between you and us. There is no additional liability.

If any provision of these terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.

These terms will endure to the benefit of and be binding upon the parties and their successors, and assigns. In the event that some other person or entity seeks compensation for claims from which you have released us from liability by agreeing to these terms, you (or your estate) will indemnify and hold us harmless for all sums reasonably incurred in response to such claims, including our reasonable legal costs and fees.

These terms and purchases with us are subject to the laws of the Republic of South Africa. Any dispute arising from these packages shall be litigated only in the courts of the Republic of South Africa, which shall have exclusive jurisdiction.

We reserve the right to update or alter these Terms at any time, which can be found on our website. Any amendment will take effect immediately upon posting.